Certified Refurbished refers to units that were previously owned, used, or returned for non-mechanical reasons. At THOR Kitchen, these appliances undergo a comprehensive 4-step process: inspection by a certified technician, functional repair, cleaning and repackaging, and a final shipping check to ensure quality and reliability.

Absolutely. Safety is our priority. Every unit undergoes our rigorous 4-step inspection process conducted by a certified technician. This process covers all electrical and functional components, followed by a comprehensive final check to ensure the appliance meets all safety and performance standards.

Yes. Core components such as burners, ignition systems, and control panels are thoroughly tested and calibrated to meet original factory specifications.

Warranty periods for Certified Refurbished appliances are typically shorter than those offered for new models. THOR Kitchen provides a 90-day limited warranty for Certified Refurbished units.

Yes. Certified Refurbished units come with a standard limited warranty, and customers may purchase additional coverage through the CPS Extended Warranty Program. This program can provide up to seven years of total coverage for your appliance.

Registering your appliance is simple. Visit the official THOR Kitchen Product Registration page and complete the online form. Be sure to have a digital copy of your purchase receipt available for upload during the registration process.

Certified Refurbished appliances are fully functional but may show minor cosmetic imperfections, such as small surface scratches or dents resulting from prior handling.

Yes. Certified Refurbished units are repackaged with all required accessories, documentation, and parts necessary for proper operation.

No. Certified Refurbished appliances use the same standard connections and dimensions as new models, allowing them to integrate seamlessly into existing kitchen setups.

With proper maintenance, Certified Refurbished appliances are designed to last as long as new units, since all major wear-and-tear components are carefully inspected and replaced if necessary.

Yes, return policies apply. THOR Kitchen allows returns within 30 days of delivery. Please note that opened or repackaged appliances may be subject to a 25% freight charge and a 15% repackaging fee. We recommend reviewing the full return policy prior to purchase for complete details.

“Used” items are often sold as-is without professional testing or a warranty. Certified Refurbished appliances are professionally restored, tested, and certified, offering a reliable middle ground between new and used—delivering high performance at a more accessible price point.

For technical assistance, troubleshooting, or service requests, please contact the THOR Kitchen Service Support Team directly at +1877-288-8099.