Shipping Policy

Thor Kitchen ships via USPS, FedEx and LTL Freight.
All items will be processed within 2-5 business days handling time

* (Expedited shipping is currently unavailable.) Expedited delivery for backordered parts will be shipped out only after the item comes into stock in our warehouse. Standard processing times will still apply after the backordered timeframe.
All appliance orders ship free with standard freight delivery.

All appliance orders must be scheduled a date during the final stages of the delivery. A valid phone number will be required by the carrier. The appliance will be automatically returned to the warehouse if the carrier is unable to reach the provided phone number to complete the delivery within 48 hours. A 25% restocking fee will be applied.

Holiday Shipping

During the holiday season, please expect and account for holiday shipment delays. There will be a minimum of a week delay for processing time, not including carrier delays.

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at using this form and a Thor Kitchen Parts Representative will assist you.
Standard ground shipping time is 7 to 10 business days.

For inquiries, please contact us at [email protected]
Shipping to PO boxes is not available.

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please use this form.

Refunds are issued 7 to 10 business days after the return is processed.