SHIPPING INFORMATION

Thor Kitchen ships via FedEx and LTL Freight
All items will be processed within 2-5 business days handling time

Domestic Shipping Rates

International Shipping Rates

* Expedited delivery for backordered parts will be shipped out only after the item comes into stock in our warehouse. Standard processing times will still apply after the backordered timeframe.
All appliance orders ship free with standard freight delivery.

Holiday Shipping

During the holiday season, please expect and account for holiday shipment delays. There will be a minimum of a week delay for processing time, not including carrier delays.

DAMAGE OR DEFECTIVE SHIPMENTS

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-888-808-6906 and a Thor Kitchen Parts Representative will assist you.
Standard ground shipping time is 7 to 10 business days.
For inquiries, please contact us at customersupport@thorinternational.com
Shipping to PO boxes is not available.

RETURNS POLICY

PARTS: Customer is responsible for a 15% restocking fee and shipping return fee on all parts unless order is delivered damage or defective. The return period for parts is within 30 days of the delivery date.

NEW APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 2-year warranty is included with all new appliances.

RENEWED APPLIANCES: The return period for renewed appliances is within 30 days of the delivery date. If the customer would like to initiate a return, a 15% restocking fee and shipping return fee will be applied unless the order is delivered damage or defective. For defects outside the return period, the 90-day warranty is included with all renewed appliances.

Within the 30-day return window, if the product doesn’t work correctly or stops working, contact us, and we’ll be happy to replace the defective item.
Making a return please email us at customersupport@thorinternational.com with the following information:

• Sales order
• Name on the order
• Contact information

LOST SHIPMENTS

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please email us sales@thorinternational.com

REFUNDS

Refunds are issued 7 to 10 business days after the return is processed.