SHIPPING INFORMATION

Thor Kitchen ships via FedEx and LTL Freight
All items will be process within 2 business day handling time

DAMAGE OR DEFECTIVE SHIPMENTS

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-888-808-6906 and a Thor Kitchen Parts Representative will assist you.
Shipping Restrictions Additional shipping rates will apply to Hawaii, Alaska, and Puerto Rico.
Standard ground shipping time is 10 to 15 business days.
For inquiries, please contact us at customersupport@thorinternational.com
Shipping to PO boxes is not available.

RETURNS POLICY

There is a 15% restocking fee on all returns. The customer is responsible for paying for return shipping, unless part is delivered damaged or defective. Return Period Parts can be returned within 30 days of the original order date. Within that time period, if the product doesn’t work correctly or stops working, contact us, and we’ll be happy to replace the defective item.
Making a return please email us at customersupport@thorinternational.com with the following information:

  • Sales order
  • Name on the order
  • Contact information

LOST SHIPMENTS

Please refer to your tracking number provided with your shipment confirmation.
For packages that indicate were delivered but never received, or for orders not delivered but lost, please email us sales@thorinternational.com

REFUNDS

Refunds are issued 2 to 5 business days after the return is processed.